FAQ's

Valley Towing/ VT Recovery

Do we offer evening assistance?

Yes, our Dispatch Call Center is open 24 Hours a day and we have on call personnel to handle day, evening and weekend needs including Holidays.

 

Do you service outside the Valley of the Sun and Phoenix ?

Yes, we service the entire state of Arizona.

 

Are you capable of towing high end cars? Collectibles and Exotics??

Yes, our highly trained and experienced Towing Drivers are on staff to handle all types of vehicles. Each vehicle is well cared for and insured during transport. All Drivers are Drug Free, Insured and Bonded.

 

May I ride along with my vehicle to the service Dealership?

Absolutely, our drivers welcome you to ride along in the clean comfortable cab of the tow truck.

 

My vehicle was towed into your storage yard. May come down and retrieve personal property left inside the car?

You may come down anytime during business hours and we can assist you. Our office hours are M-F 8am to 5 pm….Saturady 8 am to 12 noon.

 

May I schedule a tow for the next day/next week and meet the driver at a certain time?

Yes, your pre-scheduled tow makes it possible set a precise time (with in a few minutes) if we have atleast a 24 hour notice.

 

What is the lead time needed to pick up my car?

A couple of hours lead time is very helpful in scheduling on most customer calls. Sometimes a lot quicker service is possible if travel time is not excessive. Our Dispatcher will let you know what to plan for as far as any additional wait time.

 

When is the best time to get my car towed?

Anytime you need is the answer. Please note, normal business hours are best to ensure your service shop or dealership is open. Our staff is fully manned during this time with On Call Specialists during off peak hours. Just be prepared to give atleast one hour lead time per call.

 

How long have you been in Business?

Valley Towing has been serving our hometown of Phoenix and The Valley of the Sun and all of Arizona for almost 50 Years!

 

Can you give me an idea of your rates/

Yes, by contacting our 24 hour dispatch Call Center, you will be given a quote quickly over the phone!