FAQ's

Valley Limousine/ Valley Charter

What are your business hours?

Our Office is open Monday thru Friday 8am to 5pm. However, our Call Center is open along with dispatch available 24 hours a day, 7 days a week every week of the year.

 

Can I talk with a Manager about my needs?

An Operational Manager is available to assist you 24 hours a day.

 

What type of Insurance Coverage do you have?

A $5 Million Insurance policy is in place on all Mini Bus deployment and $1 Million Insurance Policy on all smaller equipment.

 

Do you furnish drivers?

Yes, all equipment and drivers are provided. Drivers are background checked during pre-employment, DOT Certified, subject to random Drug Screening Policys and required to update defensive driving courses every 2 years.

 

Can you get in Contact with my Chauffeur?

Yes, all of our Chauffeurs and Drivers stay in realtime contact with our Call Center and Dispatch via state of the art radios and by cell phone.

 

What type of vehicles do you have?

Our fleet consists of Luxury Town Cars and Sedans, Limousine, Sport Utility Vehicles, Passenger Vans and 33 Pax Mini Coaches.

 

How are your vehicle maintained?

Valley Limousine and Valley Charter has full time engineers on staff to handle all vehicle maintenance and service issues as they arise. All vehicles are inspected prior to leaving the base headquarters. Along with every vehicle in the fleet is detailed nightly to provide clean fresh equipment on a daily basis.

 

Do you service outside of the city of Phoenix?

Yes, along with Phoenix, we operate in all the area citys and state of Arizona. Many trips take us to the surrounding neighboring states aswell.

 

Do you take credit cards as payment?

Yes, Valley accepts most major credit cards. Note, that all charges on credit are run just prior to actual run. Direct Billing can be set up for major accounts and frequent customer convenience.

 

What are your rates?

Rates are usually based on your needs and on an hourly minimum. Rates differ from vehicle to vehicle and will be explained by our representative at our Call Center.

 

I have never ordered personal transportation….what do I need to know?

First off, work with a reputable company that has a quality fleet, experience and insurance in the industry. Then basically, you need to furnish the date, a pick up time and location, type of vehicle desired and number of people/passengers. Any special requirements or requests and a return time. Our Call Center and Dispatch will review your needs and confirm all details before your service is needed. Its quite easy!

 

Can I make a change to my reservation?

Sure, just let us know prior to the actual service and we will make every effort to accomadate you updated needs.